Terms and conditions
GENERAL VISITOR TERMS AND CONDITIONS STRAAT MUSEUM AMSTERDAM
The STRAAT Museum aims to enable as many individual visitors and groups as possible to visit the STRAAT Museum to become acquainted with the world of street art. The STRAAT Museum strives to make every visit a unique and inspiring experience and to ensure that the visit proceeds pleasantly and safely. Therefore, the STRAAT Museum applies the general visitor terms and conditions set out below.
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Article 1. Definitions
In these general terms and conditions, the following terms have the meanings set out below:
* Visitor: any person who, with or without a valid admission ticket, individually or in a group, enters the STRAAT Museum and/or the adjacent premises belonging to the STRAAT Museum.
* Entrance ticket: a ticket that grants the visitor access to the exhibition spaces in the STRAAT Museum during regular opening hours.
* Group: a group of 15 or more visitors who visit the STRAAT Museum as a group (a “Group Visit”).
* Admission ticket: an entrance ticket or a comparable proof (such as an invitation, a voucher, an e-ticket for group visits or a Friends’ pass) that grants access to the museum.
* Organiser: a company or institution that, as part of its commercial activities and/or services to third parties, professionally organises group visits to the STRAAT Museum.
* STRAAT Museum: the publicly accessible (exhibition) spaces in and around the museum building at NDSM-plein 1 in Amsterdam.
* STRAAT: the private limited liability company Streetartmuseum N.D.S.M. B.V., trading as STRAAT Museum, registered in the Commercial Register of the Chamber of Commerce under number 76686388, operator of STRAAT Museum.
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Article 2. Applicability of the general visitor terms and conditions
2.1. These general visitor terms and conditions apply to every visit to the STRAAT Museum and apply to all visitors who, whether or not with their company or institution, visit the STRAAT Museum individually or in a group.
2.2. These general visitor terms and conditions also apply to all natural persons and legal entities engaged by the STRAAT Museum in the context of its objectives, even if those persons are employed by a contractor or supplier providing services or goods in the STRAAT Museum.
2.3. Deviations from these general terms and conditions are only valid if expressly agreed in writing.
2.4. The applicability of any purchasing conditions or other conditions of a Customer is expressly rejected.
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Article 3. Access to the STRAAT Museum
3.1. Admission tickets can be purchased at the ticket desk or in advance online. A ticket purchased in advance becomes invalid solely by the lapse of the time or time slot stated on the ticket.
3.2. The Visitor is only entitled to enter the exhibition spaces of the STRAAT Museum upon presentation of a valid admission ticket.
3.3. The Visitor will be denied (further) access to the STRAAT Museum if STRAAT determines that:
a) the admission ticket was not issued by STRAAT or by an institution or legal entity authorised by STRAAT to do so;
b) the visitor is evidently under the influence of alcoholic beverages, narcotics or similar substances;
c) the visitor is evidently disturbing the peace or has the apparent intention of disturbing the peace; or
d) the visitor wishes to enter the STRAAT Museum barefoot and/or with a bare torso.
3.4. STRAAT reserves the right to subject every visitor and their baggage to an access control. In this context, the visitor may be asked to cooperate in the inspection of bags and the like by or on behalf of employees of the STRAAT Museum. A visitor who refuses to cooperate with an inspection may be denied access to the STRAAT Museum and is not entitled to a refund of the admission price.
3.5. The following prohibited items may not be brought into the STRAAT Museum:
a) rifles, firearms and weapons: any object with which a projectile can be fired or injury or property damage can be caused or that appears capable of being used for that purpose;
b) pointed and/or sharp weapons and sharp objects: objects with points or cutting edges with which injury or property damage can be caused;
c) blunt objects with which injury can be caused;
d) explosive and flammable substances;
e) chemical and toxic substances; or
f) bottles or small bottles containing liquid.
3.6. If prohibited items are found during access control, they will be confiscated. If the visitor does not wish to surrender items subject to confiscation, he or she will be denied access to the STRAAT Museum and will not be entitled to a refund of the admission price. Items found during access control that are subject to a statutory prohibition will be handed over to the police. A visitor carrying such items may be detained and handed over to the police. In addition, a report may be filed against such a visitor.
3.7. For security reasons, the visitor must be identifiable. A visitor whose face is not visible and who refuses to show his or her face at the access control may be denied access to the STRAAT Museum. STRAAT Museum is accessible to persons with disabilities. Prams are allowed. The use of vehicles, with the exception of non-motorised mobility aids for the disabled, as well as the use of skates and skateboards, is not permitted.
3.8. STRAAT is entitled to adjust the regular opening hours for occasional emergency response drills or, in the event of an emergency, to a full or partial evacuation of the STRAAT Museum deemed necessary by STRAAT.
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Article 4. Stay in the STRAAT Museum
4.1. The visitor’s stay in the STRAAT Museum is at their own risk.
4.2. Visitors may bring handbags and briefcases of a size equal to or smaller than A4 into the STRAAT Museum. Larger handbags, umbrellas, daypacks and (school) backpacks can be left in the cloakroom and lockers. Travel luggage and other items are not permitted in the STRAAT Museum. The STRAAT Museum reserves the right to refuse storage of certain items. All carriages (prams, buggies and wheelchairs) may be subject to inspection.
4.3. The visitor is obliged to follow the directions and instructions given by employees of the STRAAT Museum who are recognisable as such. If the visitor does not do so or acts in breach of these visitor terms and conditions, he or she may be denied further access to the STRAAT Museum. In that case, there will be no refund of the admission price or any compensation for damages.
4.4. Children under the age of 12 may only visit the STRAAT Museum when accompanied by an adult.
4.5. The visitor is liable for any damage he or she causes to the STRAAT Museum and the collection present there.
4.6. CCTV surveillance is in operation in and around the STRAAT Museum. Camera footage is retained for a reasonable period, in accordance with the General Data Protection Regulation. If STRAAT deems it appropriate, camera footage will be made available to the police.
4.7. In addition to the reasons mentioned in Article 3, STRAAT is entitled to deny the visitor access to the STRAAT Museum:
a) if that visitor has damaged one or more objects during one or more previous visits to the STRAAT Museum or to other museums through fault or intent;
b) if STRAAT has other reasonable grounds to fear that the visitor will commit damage to one or more objects; or
c) if the visitor causes nuisance to other visitors and employees of the STRAAT Museum or there is a fear that the visitor will cause such nuisance.
4.8. STRAAT may at all times subject a visitor to the measures referred to in Article 3.4.
4.9. STRAAT will notify the visitor of a decision to deny access without delay, where possible in writing.
4.10. In the event of emergencies, for example the sudden disappearance of an artwork, a terrorist attack or other acts of violence, STRAAT is entitled to close the doors of the STRAAT Museum and then guide the visitors present out one by one. The visitor may then be asked to cooperate in the inspection of bags and other items. STRAAT may ask a visitor who refuses to cooperate to present an identity document before he or she leaves the STRAAT Museum.
4.11. If government measures impose rules for museum visits, such as the obligation to wear a face mask, the visitor is obliged to comply with the applicable rules. If the visitor does not comply, STRAAT may deny the Visitor (further) access to the STRAAT Museum.
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Article 5. House rules
5.1. In the STRAAT Museum the visitor shall:
a) not touch exhibited objects;
b) not offer goods or services of any kind for sale to third parties, nor provide them free of charge;
c) not hinder other visitors, including by causing noise nuisance;
d) not bring (domestic) animals, with the exception of assistance dogs;
e) not smoke; the use of e‑cigarettes is also not permitted;
f) not consume self‑brought food or beverages;
g) not make photo, video or film recordings using lights, flash equipment or tripods, including selfie sticks, unless STRAAT has given the visitor prior written permission.
5.2. Parents/guardians, teachers and other supervisors are at all times responsible and accountable for the behaviour of the minors or individuals they supervise.
5.3. For visitors from primary education, two supervisors must be present per group of 15 pupils. For secondary education, at least one supervisor per 15 pupils applies. STRAAT reserves the right to refuse access to groups that do not meet this standard.
5.4. Photos, video and/or film recordings made in the STRAAT Museum may only be used for commercial purposes after the express written permission of STRAAT, whereby STRAAT may choose to grant permission only on the condition that a fee is paid to STRAAT. The intellectual property rights vested in the works exhibited in the STRAAT Museum must be respected at all times.
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Article 6. Limitation of liability
6.1. STRAAT is only liable for damage suffered by the visitor if and insofar as such damage is a direct result of wilful misconduct or deliberate recklessness by STRAAT. The claim is in any case limited to the lower of the following two amounts:
a) the amount paid to STRAAT by STRAAT’s insurer in respect of that individual damage event; or
b) the compensation paid by a third party to STRAAT in respect of that individual damage event.
6.2. In the event of damage resulting in death or bodily injury, the total liability of STRAAT shall in no event exceed the compensation scheme described in Article 6.1.
6.3. Liability of STRAAT for indirect damage, including consequential damage, loss of profit or wages and lost savings, is excluded at all times.
6.4. The following circumstances never give rise to any obligation to refund monies paid or to pay damages by STRAAT to the visitor:
a) the non‑visibility of one or more objects from the permanent collection of the STRAAT Museum;
b) partial closure of the STRAAT Museum, including partial closure as a result of the construction or dismantling of exhibitions;
c) adjustment of regular opening hours in connection with emergency response drills or, in the event of an emergency, a full or partial evacuation of the STRAAT Museum deemed necessary by STRAAT;
d) nuisance or inconvenience caused by other visitors, such as noise nuisance, inappropriate behaviour or theft;
e) damage caused by other visitors;
f) nuisance or inconvenience caused by maintenance work, including but not limited to renovation or (re)furnishing of spaces;
g) nuisance or inconvenience caused by the improper functioning of facilities in the STRAAT Museum;
h) denial of access to the STRAAT Museum;
i) loss of the admission ticket;
j) damage to and/or loss of the visitor’s property.
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Article 7. Intellectual property rights
7.1. The copyright in all exhibited works is owned exclusively by the STRAAT Museum, or by the creator of the relevant work, or by a third party who has authorised the STRAAT Museum to manage the copyright on their behalf. All intellectual property rights, such as copyrights, database rights, trade names and trademarks, relating to or of the STRAAT Museum are owned by STRAAT and may not be used without prior written permission.
7.2. Permission for use of a work by a visitor can only be granted in the form of a licence, without the right of sub‑licence. A request to that effect must be addressed to STRAAT in writing.
7.3. Any use of an exhibited work or use of the intellectual property rights relating to one or more of the works exhibited in the STRAAT Museum, which use has not been agreed with the rightholder, is considered an infringement of the rightholder’s copyright. In that case, the visitor owes STRAAT an immediately payable penalty of EUR 25,000 per infringement and also €5,000 per day (including part of a day) that the infringement continues, without any further notice of default being required, without prejudice to the right of G&I to claim performance or rescission, as well as compensation to the extent the damage exceeds the penalty, and without prejudice to reimbursement of full recovery costs.
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Article 8. Force majeure
8.1. Force majeure means any failure that cannot be attributed to STRAAT, because it is not due to its fault and is not for its account by virtue of law, legal act or generally accepted practice, as a result of which the agreement between STRAAT and the visitor is impeded to such an extent that, temporarily or permanently, performance of the agreement becomes impossible or onerous. Circumstances of force majeure include in any case (but are not limited to) illness, war, natural disaster, fire, flooding, strike, terrorist attack, pandemic, government‑imposed lockdown, nuclear explosion, computer virus, power outage, transport disruptions and evacuation at the behest of emergency services.
8.2. Circumstances of force majeure may also include circumstances affecting persons and/or services and/or institutions that STRAAT wishes to use in the performance of the agreement with the Visitor and/or Customer, as well as anything considered force majeure or a suspensive or resolutive condition for the aforementioned persons, services or institutions, as well as attributable shortcomings of those parties.
8.3. Without prejudice to its other rights, in the event of force majeure STRAAT has the right, at its own discretion, to suspend performance of the agreement or to dissolve the agreement without judicial intervention, by notifying the visitor in writing and without STRAAT being obliged to pay any compensation, unless this would be unacceptable according to standards of reasonableness and fairness in the given circumstances.
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## Article 9. Lost and found
9.1. Items found by the visitor in the STRAAT Museum may be handed over to a staff member. STRAAT will keep found items in safekeeping. If the purported owner of a found item comes forward, they may choose to collect the item themselves or have it sent cash on delivery. In both cases, the owner must provide proper identification. If STRAAT has doubts about the status of the purported owner, STRAAT is entitled to request proof of ownership. STRAAT reserves the right to have found items that have not been collected after three months destroyed, without owing any form of compensation.
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## Article 10. Complaints procedure
10.1. In the event of a complaint, the visitor may make it known by email to [info@straatmuseum.com](mailto:info@straatmuseum.com).
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## Article 11. E‑tickets
11.1. E‑tickets once purchased can only be (partially) cancelled free of charge via the platform on the basis of specific conditions. For tickets purchased via our own website, request cancellation via the “ticket support” button.
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## Article 12. Group visits
12.1. An organiser is not permitted to organise a Group Visit without the express written permission of or without an agreement with STRAAT.
12.2. A Group Visit is possible by purchasing, prior to the visit, admission tickets for each participant of the group. This can be done online as well as via quotation followed by order confirmation and payment. Registering a group does not guarantee that there will be no waiting time at the ticket desk or entrance.
12.3. STRAAT reserves the right to refuse Groups access to the STRAAT Museum. The organiser warrants that the participants of the group will comply with these general visitor terms and conditions. It is not possible to change or cancel group bookings.
12.4. An organiser who wishes to have their group supervised by a guide from the STRAAT Museum must book and pay for the guide in advance.
12.5. It is advisable to book a guide at least two weeks in advance. STRAAT endeavours to have sufficient guides available but does not guarantee that every organiser who requests it will be allocated a guide.
12.6. If the assigned guide is unable to conduct the tour, STRAAT will endeavour to find another guide in such case, but STRAAT cannot guarantee that another guide can be engaged in time. The organiser will be notified as soon as possible where appropriate.
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## Article 13. School visits
13.1. A school visit is considered a group visit.
13.2. STRAAT points out the following rules to pupils and teachers/supervisors to ensure a smooth school visit:
a) For primary education, two supervisors apply per 15 pupils.
b) For secondary education, a minimum of one supervisor per 15 pupils and a maximum of two supervisors apply.
c) The supervisors must also have a valid admission ticket.
d) Be mindful of other visitors. Do not be too noisy and do not run through the STRAAT Museum.
e) Be careful with the art collection. Touching artworks is not permitted.
f) Smoking, eating and drinking are not permitted in the STRAAT Museum.
g) STRAAT applies a strict security policy. Pointed and/or sharp objects may not be brought inside.
h) Free lockers are available for coats and (back)packs.
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## Article 13: Other provisions, choice of forum and applicable law
13.1. The applicability of these conditions does not affect the possible applicability of other contractual conditions and/or regulations of STRAAT.
13.2. These conditions and all agreements between visitors and STRAAT are governed by Dutch law. Any disputes that cannot be resolved amicably will be submitted exclusively to the competent court in Amsterdam, unless STRAAT chooses another competent court.
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# GENERAL TERMS AND CONDITIONS STRAAT MUSEUM WEBSHOP
In our STRAAT Museum webshop you will find a large collection of products related to our museum and to graffiti and street art. The general terms and conditions below apply to purchases you make in the STRAAT Museum webshop.
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## Article 1. Definitions
In these general terms and conditions, the following terms have the meanings set out below:
* STRAAT Museum: the publicly accessible (exhibition) spaces in and around the museum building at NDSM‑plein 1 in Amsterdam.
* STRAAT: the private limited liability company Streetartmuseum N.D.S.M. B.V., trading as STRAAT Museum, registered in the Commercial Register of the Chamber of Commerce under number 76686388, operator of STRAAT Museum.
* Day: a calendar day.
* Long‑term transaction: a distance contract relating to a series of products and/or services, the obligation to deliver and/or accept of which is spread over time;
* Buyer: the natural person or legal entity who enters into a purchase agreement with STRAAT via the STRAAT Museum webshop.
* Purchase agreement: the purchase agreement that the buyer concludes with STRAAT via the STRAAT Museum webshop under which STRAAT undertakes to deliver an item to the buyer and the buyer undertakes to pay STRAAT a price in money for it.
* Distance contract: a contract whereby, within the framework of a system organised by STRAAT for the distance selling of products and/or services, up to and including the conclusion of the contract, only one or more techniques for distance communication are used.
* Webshop: the STRAAT Museum webshop, accessible via shop.straatmuseum.com, operated by STRAAT.
* Consumer: a natural person who is not acting in the exercise of a profession or business.
* Cooling‑off period: the period within which the consumer can make use of their right of withdrawal.
* Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling‑off period.
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## Article 2. Identity of the company
Company name: Streetartmuseum N.D.S.M. B.V.
Trade name: STRAAT Museum
Registered office: Amsterdam
Visiting address Streetartmuseum N.D.S.M. B.V.: Parelgras 27, 1687 WV Wognum
Visiting address STRAAT Museum: NDSM‑Plein 1, 1033 WC Amsterdam
Telephone number: +31 (0)20 370 9630
Email address: info@straatmuseum
Chamber of Commerce (KvK) number: 76686388
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## Article 3. Applicability
These general terms and conditions apply to every offer from STRAAT and to every distance contract concluded and orders placed between STRAAT and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated, before the distance contract is concluded, where the general terms and conditions can be inspected at STRAAT and that they will be sent free of charge to the consumer as soon as possible upon request.
If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available electronically to the consumer in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, it will be indicated, before the distance contract is concluded, where the general terms and conditions can be consulted electronically and that they will be sent to the consumer free of charge electronically or otherwise upon request.
If, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs apply mutatis mutandis and, in the event of conflicting general terms and conditions, the consumer may always rely on the applicable provision that is most favourable to them.
These general terms and conditions do not apply to products of third parties shown in the Webshop, where the buyer is redirected to that third party’s website to order the product in that third party’s webshop.
If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or annulled, the agreement and these conditions will otherwise remain in force and the relevant provision will be replaced without delay by mutual agreement by a provision that approximates the purport of the original as closely as possible.
Situations not provided for in these general terms and conditions must be assessed ‘in the spirit’ of these general terms and conditions.
Ambiguities about the interpretation or content of one or more provisions of our terms and conditions must be interpreted ‘in the spirit’ of these general terms and conditions.
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## Article 4. The offer
4.1. If an offer has a limited period of validity or is made subject to conditions, this will be stated explicitly in the offer.
The offer is without obligation. STRAAT is entitled to change and adjust the offer.
The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If STRAAT uses images, these are a truthful representation of the products, services and/or digital content offered. Obvious mistakes or obvious errors in the offer do not bind STRAAT.
All images, specifications and data in the offer are indicative and cannot give rise to compensation or termination of the agreement.
Images accompanying products are a truthful representation of the products offered. STRAAT cannot guarantee that the colours displayed correspond exactly to the actual colours of the products.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:
* the price including taxes;
* any shipping costs;
* the manner in which the agreement will be concluded and which actions are necessary for this;
* whether or not the right of withdrawal applies;
* the method of payment, delivery and execution of the agreement;
* the period for accepting the offer, or the period within which STRAAT guarantees the price;
* the amount of the tariff for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the communication tool used;
* whether the agreement will be archived after its conclusion, and if so, how it can be consulted by the consumer;
* the way in which the consumer can check the data provided by them in the context of the agreement before concluding the agreement and correct it if desired;
* any other languages in which, in addition to Dutch, the agreement can be concluded;
* the codes of conduct to which STRAAT has submitted and the manner in which the consumer can consult these codes of conduct electronically; and
* the minimum duration of the distance contract in the case of a long‑term transaction.
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## Article 5. Formation of the purchase agreement
The agreement is concluded, subject to the provisions of paragraph 4, at the moment the buyer accepts STRAAT’s offer, namely when the buyer completes the ordering process and STRAAT has confirmed the buyer’s order.
If the consumer has accepted the offer electronically, STRAAT will immediately confirm receipt of the acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by STRAAT, the consumer may dissolve the agreement.
If the agreement is concluded electronically, STRAAT will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a safe web environment. If the consumer can pay electronically, STRAAT will observe appropriate security measures.
Within legal frameworks, STRAAT may ascertain whether the consumer can meet their payment obligations, as well as all facts and factors relevant to a responsible conclusion of the distance contract. If, based on this investigation, STRAAT has good grounds not to enter into the agreement, it is entitled to refuse an order or request with reasons, or to attach special conditions to the execution.
STR AAT will send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
* the visiting address of STRAAT’s establishment where the consumer can lodge complaints;
* the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
* information on warranties and existing after‑sales service;
* the data included in Article 4 paragraph 3 of these conditions, unless STRAAT has already provided these data to the consumer before performance of the agreement;
* the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
In the case of a long‑term transaction, the provision in the previous paragraph applies only to the first delivery.
Every agreement is entered into subject to the suspensive condition of sufficient availability of the relevant products.
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## Article 6. Prices and information
6.1. All prices stated on the webshop and in other materials originating from the STRAAT Museum include VAT and any government levies, unless stated otherwise.
6.2. The current shipping costs for shipping within and outside the Netherlands can be found on our website. The amount of shipping costs payable is shown during the ordering process.
6.3. Although the content of the webshop has been compiled with the greatest care, STRAAT cannot guarantee that all information on the webshop is at all times correct and complete. All prices and other information on the webshop and in other materials originating from the STRAAT Museum are subject to apparent programming and typing errors.
No rights can be derived from price changes related to specific offers or promotions.
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## Article 7. Payment
7.1. The buyer can only use the payment methods indicated in the ordering process. STRAAT is free to choose which payment methods to offer. These payment methods may change from time to time.
7.2. All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In case of printing and typographical errors, STRAAT is not obliged to deliver the product at the erroneous price.
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## Article 8. Delivery
The place of delivery is the address that the buyer has communicated to STRAAT. The buyer is solely responsible for providing a complete and correct delivery address and, if applicable, any further instructions for the delivery of orders that the buyer provides through the website (such as leaving at the door, not ringing the bell, or calling upon arrival).
After receipt of payment, STRAAT will deliver the products within the delivery period indicated on the Website. All delivery periods are indicative. The buyer cannot derive any rights from any stated periods. Exceeding a period does not entitle the buyer to compensation.
If delivery of an ordered product proves to be impossible, STRAAT will endeavour to make a replacement item available. No later than at the time of delivery, it will be clearly communicated that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment are for the account of STRAAT.
The risk of damage to and/or loss of products rests with STRAAT until the time of delivery to the buyer or a representative designated in advance and made known to STRAAT, unless expressly agreed otherwise.
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## Article 9. Right of withdrawal/Cooling‑off period
The consumer purchaser may dissolve a contract relating to the purchase of a product within 14 days after delivery of the product (or, if applicable: after delivery of the last product within one order) and return the (or part of the) delivered products to STRAAT for reimbursement by STRAAT of the purchase price of the returned products. Returns will only be accepted if the delivered products have not been used and the other conditions for return set out in this Article 9 and 10 of these general terms and conditions have been met. The form included as Annex 1 to these general terms and conditions (see the end of these terms) may be used for the dissolution.
The right referred to in Article 9.1 does not apply to:
* Products that deteriorate quickly or have a limited shelf life;
* Products that are not suitable to be returned for reasons of health protection or hygiene and whose seal has been broken after delivery;
* Products that, after delivery, are by their nature inseparably mixed with other items; and
* Products that are not prefabricated and that are manufactured on the basis of an individual choice or decision of the purchaser;
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## Article 10. Obligations of the purchaser during the cooling‑off period
10.1. During the cooling‑off period, the consumer must handle the product and the packaging with care. The consumer will only unpack or use the product to the extent necessary to determine whether they wish to keep the product.
10.2. In the event of return of a product, the consumer is liable for any depreciation if the handling of that product has gone beyond what is necessary to establish the nature, characteristics and functioning thereof.
For products packaged for reasons of health protection or hygiene, the consumer may not open or otherwise damage the packaging. If the consumer nevertheless does so, the consumer can no longer return the product.
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## Article 11. Exercise of the right of withdrawal and the costs thereof
11.1. If the consumer makes use of the right of withdrawal, the consumer must notify STRAAT within the cooling‑off period.
11.2. As soon as possible, but within 14 days from the day following the notification referred to in the previous paragraph, the consumer shall return the product. The consumer has in any case observed the return period if the consumer returns the product before the cooling‑off period has expired.
The consumer shall return the product with all supplied accessories, in original condition and in original unopened and undamaged packaging.
The consumer must pay the costs of return shipment. The consumer may choose the method of shipment.
Returns must be sent to the following address: STRAAT Museum, NDSM‑Plein 1, 1033 WC Amsterdam.
The consumer must, if necessary, be able to prove that the delivered items have been returned on time, for example by means of proof of shipment.
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## Article 12. Obligations of STRAAT upon withdrawal by the consumer
After dissolution of the agreement in accordance with Articles 9 and 11 of these general terms and conditions, STRAAT shall refund without delay and at the latest within fourteen days after the day of receipt of the declaration of dissolution all payments received from the consumer, including the delivery costs that relate to the returned products.
STR AAT fulfils the obligation referred to in the previous paragraph using the same means of payment as used by the consumer to fulfil the obligations resting on the consumer prior to the dissolution, unless the consumer has expressly agreed to another means of payment and provided that the consumer does not incur any costs as a result.
Without prejudice to the provisions of the first paragraph, STRAAT is not obliged to refund the additional costs if the consumer has expressly opted for a method of delivery other than the least expensive standard delivery offered by STRAAT.
Unless STRAAT has offered to collect the items delivered under the dissolved agreement itself, the consumer may only demand performance of the obligation referred to in the first paragraph after STRAAT has received the items or the consumer has demonstrated that they have returned the items, whichever occurs first.
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## Article 13. Privacy
In processing an order, STRAAT processes personal data insofar as necessary for order administration, delivery and invoicing. In this context, STRAAT will comply with the obligations arising for it from the General Data Protection Regulation.
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## Article 14. Complaints and disputes
Complaints must be reported to STRAAT as soon as possible via the contact options referred to in Article 2, so that an inspection of the delivered goods and the delivery can take place.
STR AAT is authorised to use third parties in handling complaints.
Complaints will be responded to as soon as possible and everything will be done to find a satisfactory solution.
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## Article 15. Force majeure
15.1. Force majeure means any failure that cannot be attributed to STRAAT, because it is not due to its fault and is not for its account by virtue of law, legal act or generally accepted practice, as a result of which the agreement between STRAAT and the visitor is impeded to such an extent that, temporarily or permanently, performance of the agreement becomes impossible or onerous. Circumstances of force majeure include in any case (but are not limited to) illness, war, natural disaster, fire, flooding, strike, terrorist attack, pandemic, government‑imposed lockdown, nuclear explosion, computer virus, power outage, transport disruptions and evacuation at the behest of emergency services.
Circumstances of force majeure may also include circumstances affecting persons and/or services and/or institutions that STRAAT wishes to use in the performance of the agreement with the visitor, as well as anything considered force majeure or a suspensive or resolutive condition for the aforementioned persons, services or institutions, as well as attributable shortcomings of those parties.
Without prejudice to its other rights, in the event of force majeure STRAAT has the right, at its own discretion, to suspend performance of the agreement or to dissolve the agreement without judicial intervention, by notifying the visitor in writing and without STRAAT being obliged to pay any compensation, unless this would be unacceptable according to standards of reasonableness and fairness in the given circumstances.
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## Article 16. Liability
STR AAT accepts only the statutory obligation to pay damages if and insofar as the purchaser proves that the damage was caused by gross negligence or serious fault on the part of STRAAT. The resulting liability for damages is expressly limited to the amount of the order that gave rise to the damage.
Any further liability of STRAAT for damages, including but not limited to liability for employees and auxiliary persons, is excluded, on whatever grounds arising, including all direct and indirect damages, such as consequential damages or business damages. Furthermore, the buyer indemnifies STRAAT against all claims from third parties in respect of damage that these third party/parties may suffer or have suffered, subject to all that is provided in this Article.
STR AAT accepts no liability for any consequences of products being out of stock.
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## Article 17. Intellectual property rights
17.1. The copyright in all products offered in the webshop is owned exclusively by the STRAAT Museum, or by the creator of the relevant work, or by a third party who has authorised the STRAAT Museum to manage the copyright on their behalf. All intellectual property rights, such as copyrights, database rights, trade names and trademarks, relating to or of the STRAAT Museum are owned by STRAAT and may not be used without prior written permission. The buyer is expressly prohibited from reproducing, publishing or exploiting these, whether or not with the involvement of third parties.
17.2. For each breach of the provisions of paragraph 1 of this Article, the buyer owes STRAAT an immediately payable penalty of EUR 25,000 per breach and also €5,000 per day (including part of a day) that the breach continues, without any further notice of default being required, without prejudice to the right of G&I to claim performance or rescission, as well as compensation to the extent the damage exceeds the penalty, and without prejudice to reimbursement of full recovery costs.
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## Article 18. Applicable law and competent court
All agreements and legal relationships to which these general terms and conditions apply are governed exclusively by Dutch law.
All disputes between the buyer and STRAAT arising from or related to agreements and legal relationships to which these conditions apply may be submitted exclusively to the competent court of the Amsterdam District Court, unless STRAAT chooses another competent court.
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## ANNEX 1
Model form for dissolution/withdrawal
Only complete and return this form if you wish to dissolve/withdraw from the agreement.
To:
STRAAT Museum
NDSM‑Plein 1
1033 WC Amsterdam
[info@straatmuseum.com](mailto:info@straatmuseum.com)
I/We (*) hereby inform you that I/we (*) withdraw from our agreement concerning the sale of the following goods/provision of the following service (*)
Ordered on (*)/Received on (*)
Name(s) of consumer(s)
Address of consumer(s)
Signature of consumer(s)
Date
(*) Delete where not applicable.
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GENERAL EVENT TERMS & CONDITIONS – STRAAT MUSEUM AMSTERDAM
The STRAAT Museum is the ideal location for company outings, meetings, private dining, receptions, and more. We are housed in a former shipbuilding welding hall—with monument status—on the NDSM wharf in Amsterdam-North, covering roughly 8,000 m². Whatever option you choose, we are confident that our striking exhibition of more than 180 artworks will inspire your guests. We tailor every corporate event to your specific wishes. Below are the general terms and conditions that apply to events you wish to organise at the STRAAT Museum.
Article 1. Definitions
In these general terms and conditions, the following terms have the meanings set out below:
Visitor: anyone who, with or without a valid admission ticket, individually or as part of a group, enters the STRAAT Museum and/or the surrounding grounds belonging to the STRAAT Museum.
Event: an activity offered to visitors (such as a guided tour, course, workshop, lecture, presentation, reception, or otherwise) organised by STRAAT or on behalf of a STRAAT client, in or around the STRAAT Museum. An event takes place on a specific date (or dates), time, and location.
Group: a group of 15 or more visitors who visit the STRAAT Museum as a group (“Group Visit”).
Client: a party that commissions STRAAT to organise and/or host and/or (arrange) catering for an event, or that rents a space in the STRAAT Museum for the purpose of organising an event.
Admission Ticket: a ticket or comparable proof (such as an invitation, voucher, e-ticket for group visits, or a Friends pass) granting access to the museum.
Organiser: a company or institution that, as part of its commercial activities and/or services to third parties, professionally organises group visits to the STRAAT Museum.
STR AAT Museum: the publicly accessible (exhibition) spaces in and around the museum building at NDSM-plein 1 in Amsterdam.
STRAAT: the private limited company Streetartmuseum N.D.S.M. B.V., trading as STRAAT Museum, registered with the Dutch Chamber of Commerce under number 76686388, operator of the STRAAT Museum.
Agreement: an agreement between STRAAT and the Client under which STRAAT organises an event at the STRAAT Museum on the Client’s instructions.
Article 2. Scope
2.1. These general terms and conditions apply to all offers, quotations, assignments, legal relationships and agreements—of whatever name—under which STRAAT undertakes to perform services for the Client, as well as to any subsequent additional assignments, follow-up assignments, agreements and legal acts resulting therefrom.
2.2. Any purchasing or other general terms and conditions of the Client do not apply unless expressly accepted in writing by STRAAT.
2.3. If one or more provisions of these general terms and conditions are null and void or annulled, the remaining provisions will remain in full force. STRAAT and the Client will then consult to agree a new provision to replace the void/annulled provision, aligning as closely as possible with the intent and purpose of the original.
2.4. If a situation arises between STRAAT and the Client that is not covered by these terms, that situation shall be assessed in the spirit of these terms.
2.5. If STRAAT does not always insist on strict compliance with these terms, this does not mean the provisions are inapplicable, nor that STRAAT waives the right to demand strict compliance in other cases. STRAAT may always require strict compliance.
Article 3. Quotations
Offers from STRAAT are based on the information provided by the Client. The Client warrants that, to the best of its knowledge, it has supplied all essential information for the set-up, execution, and completion of the assignment. If this information proves to be incorrect and/or incomplete at any time, STRAAT reserves the right to unilaterally and/or intermediately adjust the agreed fee.
Quotations issued by STRAAT are without obligation. Quotations stating an acceptance period do not bind STRAAT to that period.
STR AAT cannot be held to its quotations or offers if the Client could reasonably understand that they, or a part thereof, contain an obvious mistake or clerical error. STRAAT is not liable for obvious mistakes or errors in any quotation or correspondence with the Client.
Prices in quotations are exclusive of VAT and other government levies, as well as any costs incurred under the Agreement, including costs of third parties engaged by STRAAT and travel, shipping, administrative, and accommodation expenses, unless stated otherwise.
Travel, shipping, administrative, accommodation costs and costs of third parties engaged by STRAAT will be charged separately to the Client, unless stated otherwise.
If the Client’s acceptance deviates from the offer in the quotation, STRAAT is not bound by it. The assignment is not concluded in accordance with the deviating acceptance unless STRAAT indicates otherwise.
A composite price quotation does not oblige STRAAT to perform part of the assignment for a corresponding portion of the quoted price.
Offers do not automatically apply to future assignments.
Article 4. Reservation and Payment Terms
When the Client reserves a date for an event, the reservation becomes final once STRAAT has received a down payment of 20% of the agreed price. If the Client fails to pay the deposit on time, STRAAT is entitled to unilaterally cancel the reservation and the event at no cost. STRAAT will confirm such cancellation to the Client.
Payments due from the Client—besides the deposit referred to above—must be made in the manner indicated in the quotation and, in any case, no later than 14 days from the invoice date. Objections to invoice amounts do not suspend the payment obligation. The Client is not entitled to set off any claims. If payment is not made on time, STRAAT is entitled to suspend all obligations without any liability for damages to the Client. If STRAAT nevertheless performs work during this period at the Client’s request, STRAAT may charge a separate fee at its usual rates.
If costs are to be charged on a post-calculation basis, then after the event the actual remaining costs not already covered by prior payments will be invoiced, with a specification.
STR AAT may at any time require advance payment.
If the Client defaults on payment, the Client is in default by operation of law and STRAAT is entitled, without any notice of default, to charge statutory (commercial) interest from the due date. All claims by STRAAT against the Client become immediately due and payable.
Payments made by the Client will first be applied to costs, then to accrued interest, and finally to principal. All legal and extrajudicial costs related to the collection of any claim against the Client are payable by the Client, with extrajudicial collection costs deemed to be at least 15% of the amount claimed.
STR AAT is entitled to require a payment guarantee from the Client.
In case of non-payment, STRAAT is entitled to recover statutory (commercial) interest and full extrajudicial and judicial (collection) costs from the Client.
If the VAT rate is increased or decreased after the reservation, this will be passed on to the Client. The same applies to other additional levies and/or taxes.
If cost-increasing circumstances arise after the agreement is concluded (such as price changes for materials, products, hired staff, etc.), these may be passed on to the Client.
Article 5. Changes to the Agreement
5.1. If during performance it appears necessary for proper execution to amend or supplement the work to be performed, the parties will timely and mutually adjust the Agreement accordingly.
5.2. If parties agree to amend or supplement the Agreement, the completion date may be affected. STRAAT will inform the Client of this. If the change or addition has financial and/or qualitative consequences, STRAAT will inform the Client in advance.
Article 6. Performance of the Agreement
6.1. STRAAT will perform the Agreement to the best of its knowledge and ability. STRAAT’s obligation is expressly a best-efforts obligation, not a guarantee of result.
6.2. Any time periods indicated by STRAAT for performance are indicative and not fatal terms.
6.3. If and insofar as proper performance requires, STRAAT is entitled to have the Agreement or part thereof performed by third parties.
6.4. The Client shall ensure that all information identified by STRAAT as necessary—or which the Client should reasonably understand to be necessary—for performance of the Agreement is provided to STRAAT in a timely manner. If the necessary information is not provided on time, STRAAT has the right to suspend performance and/or charge the Client for the additional costs resulting from the delay at usual rates.
Article 7. Access to Exhibition Spaces
7.1. For an event, access to the STRAAT Museum exhibition spaces is not included by default, unless this follows from the nature and set-up of the Agreement and the event, such as a guided tour.
7.2. STRAAT reserves the right to close part of the STRAAT Museum to attendees of an Event if (free) access to the exhibition spaces is not part of the event.
Article 8. Event Location
8.1. STRAAT and the Client will agree in writing which area of the STRAAT Museum is available for the event (the “Event Location”).
8.2. The Client may not make changes to or in the Event Location without STRAAT’s prior written consent. This includes adding decorations, signs, posters, etc.
8.3. The Client may not, without STRAAT’s prior written consent, allow third parties to use the Event Location (in whole or in part), sublet it, or use it for any purpose other than that previously disclosed to STRAAT.
8.4. After the event, the Client shall leave the Event Location in a tidy condition. STRAAT will arrange cleaning of the location afterwards. STRAAT is entitled to dispose of any goods or materials left behind by the Client. If the Event Location is not left tidy and an external cleaner must be engaged, STRAAT may charge these cleaning costs to the Client.
8.5. If, with STRAAT’s written consent, the Client wishes to use audiovisual equipment, lighting, set pieces, computers, cabling, etc. (the “Equipment”), the Client must bring these and clear them away afterwards, unless agreed otherwise. Except in cases of intent or wilful recklessness, STRAAT is not liable for damage to this Equipment.
8.5. The Client is responsible for timely applying for and obtaining any permits required for the Event.
Article 9. Catering and Other Services
9.1. If the parties agree that STRAAT will provide catering, the parties will jointly determine the menu/refreshments.
9.2. If STRAAT provides catering, the Client must inform STRAAT no later than fourteen days in advance of the number of attendees. If the Client provides no numbers, STRAAT will make its own estimate of the required quantities, and all related costs will be charged to the Client afterwards.
9.3. If STRAAT, at the Client’s request, procures services from third parties, STRAAT will act in this respect in the name and for the account of the Client. STRAAT is not liable for non-performance in the delivery of third-party services. STRAAT will charge a 10% margin on all third-party services, unless agreed otherwise.
9.4. If the Client wishes to provide catering itself and/or source it from a third party, this is only permitted with STRAAT’s express written consent. STRAAT may require the menu for approval and request references. STRAAT may refuse consent if, in its opinion, the third party does not meet STRAAT’s quality or image requirements. STRAAT will charge a 12% margin on third-party catering, unless agreed otherwise.
Article 10. Event Visitor Access
10.1. A visitor to an event is only entitled to enter (part of) the STRAAT Museum upon presentation of a valid admission ticket, unless otherwise agreed in writing with the Client.
10.2. A visitor will be denied (further) access to the STRAAT Museum if STRAAT determines that:
a) the admission ticket was not issued by STRAAT or an entity authorised by STRAAT;
b) the visitor is evidently under the influence of alcoholic beverages, narcotics, or equivalent substances;
c) the visitor is evidently disturbing the peace or clearly intends to do so.
10.3. Admission tickets can be purchased at the ticket desk or online in advance. An advance-purchase ticket becomes invalid upon mere expiry of the time or time slot stated on the ticket.
10.4. STRAAT reserves the right to subject every visitor and their baggage to an access control. In this context, the visitor may be asked to cooperate with bag checks by or on behalf of STRAAT Museum staff. A visitor who refuses such checks may be denied access to the STRAAT Museum. Neither the visitor nor the Client is entitled to a refund of the admission fee or any compensation.
10.5. The following prohibited items may not be brought into the STRAAT Museum:
a) rifles, firearms and weapons: any item capable of discharging a projectile or causing injury or property damage, or that appears capable of being used for such;
b) pointed and/or sharp weapons and sharp objects: items with points or cutting edges capable of causing injury or property damage;
c) blunt instruments capable of causing injury;
d) explosive and flammable substances;
e) chemical and toxic substances;
f) bottles or flasks containing liquids.
10.6. If prohibited items are found during access control, they will be confiscated. If the visitor refuses to surrender items subject to confiscation, they will be denied access to the STRAAT Museum and neither the visitor nor the Client will be entitled to a refund or any compensation. Items found that are prohibited by law will be handed over to the police. A visitor carrying such items may be detained and handed over to the police. STRAAT is also entitled to file a report.
10.7. For security reasons, the visitor must be identifiable. A visitor whose face is not visible and who refuses to show their face during access control may be denied access to the STRAAT Museum.
10.8. The STRAAT Museum is accessible for people with disabilities. Pushchairs are allowed. The use of vehicles, except for non-motorised mobility aids, as well as the use of skates and skateboards, is not permitted.
Article 11. Presence in the STRAAT Museum
11.1. The presence of the visitor and the Client in the STRAAT Museum is at their own risk.
11.2. The visitor and the Client must follow the instructions given by identifiable STRAAT Museum staff. Failure to do so may result in denial of further access. In such cases, no refund or compensation will be granted.
11.3. Children under 12 may only visit the STRAAT Museum when accompanied by an adult.
11.4. The Client is liable for any damage caused by the Client or by any visitor to the event to the STRAAT Museum and its collection.
11.5. CCTV is in operation in and around the STRAAT Museum. Footage is stored for a reasonable period, in accordance with the GDPR. If STRAAT considers it necessary, footage will be made available to the police.
11.6. In addition to the reasons stated in Article 10, STRAAT is entitled to deny access to the Client or event visitors:
a) if, during one or more previous visits to the STRAAT Museum or other museums, the visitor has damaged one or more objects through fault or intent;
b) if STRAAT has other justified reasons to fear that the visitor will damage one or more objects. STRAAT may in any event subject the visitor to the measures referred to in Article 10.4. STRAAT will notify the visitor of a decision to deny access without delay, preferably in writing.
11.7. In emergencies—such as the sudden disappearance of an artwork, a terrorist attack or other acts of violence—STR AAT is entitled to close the Museum doors and then let visitors out one by one. Visitors may then be asked to cooperate with bag checks. STRAAT may request identification from visitors who refuse to cooperate before they leave the Museum.
11.8. If government measures impose rules for museum visits—such as mandatory face coverings—the visitor must comply. If the visitor fails to comply, STRAAT may deny (further) access.
Article 12. House Rules
12.1. In the STRAAT Museum, the visitor shall:
a) not touch exhibited objects;
b) not offer goods or services of any kind for sale to third parties, or distribute them free of charge;
c) not disturb other visitors, including by causing noise nuisance;
d) not bring (pet) animals, except assistance dogs;
e) not smoke; e-cigarettes are also prohibited;
f) not consume self-brought food or drink;
g) not take photo, video, or film recordings using lights, flash equipment, or tripods—including selfie sticks—unless STRAAT has given written permission.
12.2. Parents/guardians, teachers, and other supervisors are at all times responsible for and accountable for the behaviour of minors or individuals under their supervision.
12.3. For primary education groups, two supervisors are required per 15 pupils. For secondary education, at least one supervisor per 15 pupils is required. STRAAT reserves the right to refuse access to groups that do not meet these ratios.
12.4. Photos, video and/or film recordings made in the STRAAT Museum may only be used for commercial purposes with STRAAT’s express written consent, and STRAAT may grant such consent subject to payment of a fee. Intellectual property rights in the works exhibited in the STRAAT Museum must always be respected.
Article 13. Safety
13.1. The Client warrants that all event visitors will comply with STRAAT’s (safety) instructions and those of its staff, these General Event Terms and the applicable Visitor Terms.
13.2. STRAAT reserves the right—on a post-calculation basis—to hire additional attendants at the Client’s expense when the nature of the event, the number of visitors, or other risk factors assessed by STRAAT give cause.
13.3. The Client must follow all instructions from STRAAT (staff) at all times.
13.4. It is not permitted to block or remove emergency exits, emergency lighting, fire extinguishers, or fire alarms.
13.5. The Client is liable for all damage, including consequential and indirect damage, suffered by STRAAT, the STRAAT Museum, or third parties, caused by or on behalf of the Client or third parties engaged by it, or by one or more event visitors.
Article 14. Cancellation
14.1. “Cancellation” means: cancelling all or part of the event, or postponing it, before it begins. A cancellation also occurs if the number of participants deviates negatively by more than 10% from the number reserved in the final booking.
14.2. Cancellation by the Client is only possible in writing, by registered letter or by email to info@straatmuseum.com
.
14.3. In the event of cancellation by the Client, the following costs are payable to STRAAT:
a) up to 9 months before the start time: 30% of the total fee (as applicable at the time of cancellation);
b) between 9 and 6 months before the start time: 50% of the total fee;
c) between 6 and 3 months before the start time: 65% of the total fee;
d) between 3 and 2 months before the start time: 75% of the total fee;
e) between 2 and 1 months before the start time: 85% of the total fee; and
f) between 1 month before the start time and the start time itself: 100% of the total fee.
The “total fee” is the fee stated in the Agreement plus any subsequent agreed changes.
STR AAT may cancel an event at any time at no cost.
Article 15. Complaints
15.1. Complaints regarding performance of the services and/or invoicing must be submitted by the Client in writing as soon as possible, but no later than 14 days after the services to which the complaint relates were performed, or within 14 days of discovering the defect in the performance and/or invoicing if the Client demonstrates the defect could not reasonably have been discovered earlier. Failure to meet this deadline will result in forfeiture of all claims against STRAAT.
Article 16. Force Majeure
16.1. Force majeure is any failure not attributable to STRAAT because it is not due to its fault and is not for its account by law, legal act, or generally accepted standards, as a result of which the agreement between STRAAT and the Client is hindered to such an extent that performance is temporarily or permanently impossible or burdensome. Circumstances of force majeure include (but are not limited to) illness, war, natural disaster, fire, flooding, strike, terrorist attack, pandemic, government-imposed lockdown, nuclear incident, computer virus, power outage, transport disruptions, and evacuation ordered by emergency services.
16.2. Circumstances at persons and/or services and/or institutions STRAAT wishes to use in executing the agreement with the Client may also constitute force majeure, as well as anything regarded as force majeure or as a suspensive or resolutive condition for those persons, services or institutions, and their attributable failures.
16.3. Without prejudice to its other rights, in the event of force majeure STRAAT has the right, at its discretion, to suspend performance of the Agreement or to dissolve the Agreement without judicial intervention by giving written notice to the Client, without any obligation to pay damages, unless this would be unacceptable according to standards of reasonableness and fairness in the given circumstances.
Article 17. Limitation of Liability
17.1. STRAAT is not liable for damage of any kind arising because STRAAT relied on incorrect and/or incomplete information provided by or on behalf of the Client.
17.2. STRAAT is only liable for damage suffered by the visitor if and insofar as that damage is a direct result of STRAAT’s wilful misconduct or deliberate recklessness. Liability is in any case limited to the lower of:
a) the amount paid to STRAAT by STRAAT’s insurer in respect of the individual damage incident; or
b) the amount paid to STRAAT by a third party in respect of the individual damage incident.
17.3. In the event of death or personal injury, STRAAT’s total liability will in no case exceed the compensation scheme described in Article 6.1 (as referenced).
17.4. STRAAT is never liable for indirect damage, including consequential loss, lost profit or wages, and missed savings.
17.5. The following circumstances never give rise to any obligation by STRAAT to refund monies paid or to pay damages to the Client:
a) the non-display of one or more objects from the STRAAT Museum’s permanent collection;
b) partial closure of the STRAAT Museum, including partial closure due to exhibition installation or de-installation;
c) adjustment of regular opening hours due to emergency response drills or, in the event of a calamity, a full or partial evacuation deemed necessary by STRAAT;
d) nuisance or inconvenience caused by other visitors, such as noise, inappropriate behaviour, or theft;
e) damage caused by other visitors;
f) nuisance or inconvenience caused by maintenance work, including but not limited to renovations or (re)arrangement of spaces;
g) nuisance or inconvenience caused by malfunctioning facilities in the STRAAT Museum;
h) denial of access to the STRAAT Museum;
i) loss of the admission ticket;
j) damage to and/or loss of the visitor’s property.
Article 18. Indemnity
18.1. The Client indemnifies STRAAT against claims by third parties (including STRAAT staff and third parties engaged by STRAAT) who suffer damage in connection with the performance of the services as a result of the Client’s acts or omissions.
18.2. The Client indemnifies STRAAT against third-party claims for damage caused by the Client’s failure to provide STRAAT with any, correct, or complete documents or information.
18.3. The Client indemnifies STRAAT against third-party claims for damage caused by event visitors failing to comply with STRAAT’s (safety) instructions and those of its staff, these General Event Terms, and the applicable Visitor Terms.
Article 19. Intellectual Property Rights
19.1. Copyright in all exhibited works rests exclusively with the STRAAT Museum, the maker of the work in question, or a third party that has authorised the STRAAT Museum to manage the copyright on their behalf. All intellectual property rights—such as copyrights, database rights, trade names, and trademarks—relating to or owned by the STRAAT Museum are the property of STRAAT and may not be used without prior written permission.
19.2. Permission for use of a work by a visitor or Client can only be granted in the form of a licence, without the right to sublicense. Requests must be submitted to STRAAT in writing.
19.3. Any use of an exhibited work or of the intellectual property rights concerning one or more works exhibited in the STRAAT Museum that has not been agreed with the rights holder is considered an infringement of that rights holder’s copyright. In such case, the Client owes STRAAT an immediately payable penalty of EUR 25,000 per breach and EUR 5,000 for each day (including part-days) the violation continues, without further notice of default, without prejudice to G&I’s right to demand performance or dissolution and to claim damages insofar as the damage exceeds the penalty, and without prejudice to full recovery of costs.
Article 20. Lost and Found
20.1. Items found by a visitor or Client in the STRAAT Museum can be handed to a staff member. STRAAT will store lost and found items. If a purported owner comes forward, they may choose to collect the item themselves or have it sent cash on delivery. In both cases, the owner must present valid identification. If STRAAT has doubts about ownership, it is entitled to request proof of ownership. STRAAT reserves the right to dispose of items not collected within three months without owing any compensation.
Article 21. Limitation Period
21.1. All legal claims based on, or related to, the Agreement expire one year after they arise, unless otherwise stated in the Agreement or these general terms.
Article 22. Other Provisions, Forum, and Applicable Law
22.1. The applicability of these terms does not affect the possible applicability of other contractual terms and/or regulations of STRAAT.
22.2. The applicability of these terms does not affect the possible applicability of other contractual terms and/or regulations of STRAAT.
22.3. These terms and all agreements between visitors and STRAAT are governed by Dutch law. Any disputes that cannot be resolved amicably will be submitted exclusively to the competent court in Amsterdam, unless STRAAT chooses another competent court.